Policy

HOW TO BUY

1. ONLINE SHOPPING:

You can order SIXDO products online at the following 4 channels:

Facebook: https://www.facebook.com/sixdo.vn
Instagram: https://www.instagram.com/sixdovn/
Website: www.sixdo.vn
Zalo: https://zalo.me/2987761255497402438
Shopee: https://shopee.vn/sixdoofficial
Lazada: https://www.lazada.vn/shop/sixdo1629983591
APP: https://sixdo.vn/get-app

INSTRUCTIONS FOR BUYING AT FACEBOOK/INSTAGRAM:

Send a direct message to SIXDO's Facebook/Instagram mailbox
SIXDO will support you to advise the size, color and check the current status of the product
SIXDO confirms order information, payment instructions and order processing

INSTRUCTIONS FOR BUYING AT WEBSITE/ APP:

Choose available products in the Products Categories
View product information, size advice, detailed images of products by clicking on the product
Select size and Add to cart. You can continue to choose another product or continue to process the order
Select Checkout and continue to complete all order information. Add Discount Code if available
Select Complete Order
You will receive confirmation of your successful order by phone directly from SIXDO

2. DIRECT SHOPPING

You can buy SIXDO products directly at the showroom system:

https://sixdo.vn/he-thong-cua-hang

(8:30AM - 10:00PM)

1. SCOPE OF APPLICATION

Applicable to genuine products purchased at Sixdo Showroom system, SixDo Mobile App and website https://sixdo.vn/

2. WARRANTY POLICY

- Warranty period: 30 days from the date of invoice.

- Applicable products: Products purchased at full price

- Warranty coverage: Products due to technical defects from the manufacturer

3. WARRANTY CONDITIONS

- Product is still in warranty period

- Not applicable to discount products, accessories and underwear

* Defective products arising from improper use and storage are not covered by the warranty even within the specified period.

* Please contact Hotline: 1800 6650 for support

CONDITIONS OF EXCHANGE

PRODUCT EXCHANGE TIME	- SIXDO store system: 06 days from the date of purchase at the showroom. - SIXDO Online store system (Fanpage/Website): 16 days from the date of order confirmation by SIXDO staff and issue bill to the customer (or within 06 days from the date of products receipt).
TYPE OF PRODUCTS	Apparel products meet the following conditions: - Full price products. - Less than 50% sale off.
PRODUCT CONDITION	- Keep labels, barcodes, unused. - Keep intact purchase invoice. - In case of exchange but no invoice, please contact hotline 18006650 for detailed support.
FORM OF EXCHANGE	- Change 01 time in accordance with regulations. - The value of exchanged products is calculated according to the unit price on the purchase invoice.

CASE OF REFUSING TO EXCHANGE GOODS

- Delivery time is more than 6 days.
- Labels and barcodes are not intact.
- Modified, used products (dirty, torn, damaged, shriveled, faded, smelly bad smell, unusual chemical smell) or defective due to external influences after purchase, or the product's attachments/accessories are no longer complete/damaged.
- Strapless tops, 2-string tops, accessories (bags, shoes, belts ..)
- Products are discounted from 50%.
- The product does not have the original purchase invoice.

EXCHANGE PROCESS

BUY AT SHOWROOM	- Exchange directly at the purchased showroom. - Contact showroom for detailed instructions.
BUY ONLINE	- Contact hotline 18006650 for detailed instructions. - Packing products with invoices and accompanying gifts (if any) and send to address: Recipient's phone number: Ecommerce warehouse HN - 02473010996 Ext 152 Hotline: 18006650/0825051218 Lot 5 Vinh Tuy Industrial Park, Linh Nam, Vinh Hung Ward, Hoang Mai District, Hanoi
BUY AT MARKETPLACE	Apply according to marketplace policy

SIXDO does not support returns in all cases, please check the product carefully before paying

For any feedback, please contact one of the following communication channels:
- Email: cskh@sixdo.vn - Hotline: 18006650
-Zalo OA: SIXDO (https://zalo.me/2987761255497402438)
- Fanpage: https://www.facebook.com/sixdo.vn

I. WEBSITE & FANPAGE PURCHASE:

1. CASH ON DELIVERY (COD)

Customers pay on delivery

2. BANKING / ONLINE PAYMENT

Customers choose Banking Payment or Online Payment method, then choose the type of ATM card to pay directly via the website according to the account number:

- Applied when buying via facebook, zalo

Bank: Vietinbank – Trang An Branch

Account number: 115002865309

SIXDO Fashion Joint Stock Company

- Applied when purchasing on SIXDO Website

Bank: Vietinbank – Trang An Branch

Account number: 116002865308

SIXDO Fashion Joint Stock Company

II. WHEN BUYING AT SHOWROOM SIXDO:

1. DIRECT PAYMENT AT THE STORE

Pay directly at the cashier counter of the SIXDO showroom system by cash or payment card.

2. BANK TRANSFER PAYMENT AT THE STORE

For customers who use bank transfer when purchase at the store, please use this bank account number:

Bank: Vietinbank – Trang An Branch

Account number: 11502866771

SIXDO Fashion Joint Stock Company

Transaction content: infomation of purchase, deposit, order, .... You will be consulted by our staff in detail.

* Your bank account needs to register for Internet Banking service to use this payment method

I. BUYING ON WEBSITE & FANPAGE:

DELIVERY TIME

HANOI CITY AND HOCHIMINH CITY	in 01 - 03 working days
Suburbs AND other Cities	in 03 - 04 working days
Other area	in 04 - 05 working days

FREE SHIP 25K
FOR ALL ORDER IN VIETNAM

For any questions about our Policy, please contact us via:

- Hotline: 18006650 From 8:30 AM to 17:00 PM

- Email: CSKH@sixdo.vn

- Fanpage: https://www.facebook.com/sixdo.vn

Website sixdo.vn is managed by SIXDO Fashion Joint Stock Company, with the aim of bringing products directly from manufacturers to consumers.

For our website security of your information, we offer our security policies for individual and institutional customers when using website sixdo.vn or APP Sixdo

The term used below is substituted for customers who are individuals or organizations when using our services of the website sixdo.vn and Mobile App Sixdo. We may amend, update and supplement this policy in every time. The revision is in effect at the time we update it. After the privacy policy is updated, you still use the website sixdo.vn means that you understand and agree to the new Privacy Policy.

1. PURPOSE OF INFORMATION COLLECTION

The collection of information through the website sixdo.vn will help us find the aspirations and desires of customers for improving our services.

Help our customers update new promotions or discounts ... as soon as possible.

Support customers the complaints, comments as soon as posible

2. SCOPE OF INFORMATION COLLECTION

sixdo.vn collects customer information including:
Name:
First Name
Email address:
Phone:
Nation:
Province:
Address:

3. SCOPE OF USE OF INFORMATION

We understand the importance of customer information, so we are committed to use customer information for only purposes bring benefits to customers, we are committed not to trade, exchange customer information to any third party. However, in the following special circumstances, we may reasonably share guest information if:

- With the consent of the customer.

- To protect the interests of the company and partners: We only disclose personal information of customers when information can protect the interests and assets of our company and related partners. This information will be legally disclosed in accordance with the laws of Vietnam.

- At the request of government agencies when we see it in accordance with Vietnamese law.

- In other cases where it is necessary to provide other customer information, such as promotions sponsored by a third party. We will notify you before our sharing. You have the right to decide whether to consent or refuse the sharing.

4. STORAGE TIME INFORMATION

We will store the Personal Information of Customer on our internal systems during the services or until the purpose of collection is fulfilled or when the Customer requests to cancel the information provided.

5. COLLECTING INFOMATION AND MANAGEMENT OF PERSONAL INFORMATION

SIXDO Fashion Joint Stock Company
Address: 4th Floor, V+ Shopping Center, 505 Minh Khai Street, Vinh Tuy Ward, Hai Ba Trung District,
Hanoi City
Tel: 84-18006650 Email: info@sixdo.vn

6. METHOD FOR CUSTOMER EDIT PRIVATE INFOMATION

Customers can edit the private infomation by accessing the website, emailing us or contact our address published on the website of sixdo.vn

7. COMMITMENT TO CUSTOMERS' PERSONAL INFORMATION

We are committed to ensuring the customers information when providing personal information to our company. We are committed not to exchange customer information for any commercial purposes. We commit all sharing of customer information to comply with the company's privacy policy. We are committed to making you feel confident and satisfied the security of your personal information when participating and using our services.

FOR KNITWEAR PRODUCTS

WASHING	+ Handwash/machine wash with Handwash mode + laundry bag. Not recommended for machine spin. + Turn the garment inside out when ironing, iron lengthwise
CARE INSTRUCTIONS	Dry clothes by hanging or fold to prevent stretching. Avoid using a dryer to prevent shrinkage

FOR JEANS PRODUCTS

WASHING	In the first wash, it is advisable to wash separately to check for color bleeding. Turn inside out when washing and never use hot water (as it can cause fading and fabric shrinkage). Avoid frequent washing; wear 4-5 times before washing. Place distressed jeans in a laundry bag."
CARE INSTRUCTIONS	To set the color of newly purchased jeans, soak them in cold water with a generous amount of salt for at least 12 hours, then rinse thoroughly. Some materials are prone to color bleeding in humid environments or through friction

FOR SILK AND LACE PRODUCTS

WASHING	+ Gently hand wash, using body wash or shampoo is recommended. Wash dark-colored items separately as they are prone to fading. + Iron while still warm and turn inside out when ironing. Use steam or avoid direct ironing as high temperatures can dull the fabric's shine.
CARE INSTRUCTIONS	Turn inside out when drying, avoid contact with sharp objects that may cause scratches. Avoid drying in direct sunlight exposure

FOR WOOL, CASHMERE, SHEEP'S WOOL, AND TWEED PRODUCTS

WASHING	Steam or dry clean. Do not bleach or wring. Limit washing to prevent excessive wear
CARE INSTRUCTIONS	Steam or dry clean. Do not bleach or wring. Limit washing to prevent excessive wear

LIMITED EDITION AND LEATHER PRODUCTS

WASHING	Steam or dry clean to ensure the quality of the product. Avoid using a dryer for drying clothes
CARE INSTRUCTIONS	Use a soft damp cloth to gently wipe the surface. Allow to air dry and use a specialized storage bag, hanging it in a well-ventilated area